Effective Date: January 1, 2025
Welcome to Vietnam Medical Assist (“VMA”, “we”, “our”, or “us”).
By accessing our website or purchasing any of our healthcare coordination services, you agree to these Terms & Conditions. Please read them carefully before using our services.
Vietnam Medical Assist is an independent healthcare coordination service that helps overseas Vietnamese and international patients access healthcare services in Vietnam.
We coordinate medical appointments, healthcare planning, interpreter services, transportation, and patient support.
Vietnam Medical Assist is not a hospital, clinic, or licensed medical provider. Medical examinations, diagnoses, treatments, and procedures are performed solely by independent hospitals and licensed healthcare professionals.
Depending on your selected package, VMA may provide:
The exact services provided depend on the package purchased.
Information provided on this website is for general informational purposes only.
VMA does not provide medical advice, diagnoses, or treatment.
Medical recommendations, diagnoses, treatment plans, risks, expected outcomes, and medical fees are determined solely by the treating hospital and licensed physician.
If you are experiencing a medical emergency, contact your local emergency services or visit the nearest emergency department immediately.
To help us coordinate your healthcare services efficiently, you agree to:
VMA is not responsible for delays or issues resulting from incomplete or inaccurate information provided by the client.
Appointment times depend on:
Although VMA works to secure appointments as quickly as possible, appointment confirmation is subject to the healthcare provider’s availability.
Package prices are displayed on our website.
Additional services requested after booking may incur additional charges.
Hospital consultation fees, diagnostic tests, treatment costs, medications, and surgical procedures are charged separately by the healthcare provider unless specifically included in your package.
Payment must be completed before coordination services begin.
Refunds and cancellations are governed by our Refund & Cancellation Policy.
Please review that policy before making a booking.
VMA coordinates services with independent hospitals, clinics, doctors, interpreters, transportation providers, and other service partners.
While we carefully select trusted partners, VMA is not responsible for:
VMA’s responsibility is limited to the healthcare coordination services purchased.
We are not liable for:
By using our services, you consent to VMA collecting, storing, and sharing your personal information with hospitals, physicians, interpreters, and other trusted partners solely for the purpose of coordinating your healthcare services.
Please refer to our Privacy Policy for additional information.
All content on this website, including text, graphics, logos, images, and design elements, is the property of Vietnam Medical Assist unless otherwise stated.
No content may be copied, reproduced, or distributed without prior written permission.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Socialist Republic of Vietnam.
Any disputes shall be resolved through negotiation whenever possible. If no agreement can be reached, disputes shall be submitted to the competent courts of Vietnam.
If you have any questions regarding these Terms & Conditions, please contact us.
Vietnam Medical Assist
Email: vietnammedicalassist@gmail.com
Hotline / WhatsApp: +84 399 161 166
Office: Office 01, 9th Floor, Pearl Plaza Building, 561A Dien Bien Phu Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam
