Refund & Cancellation Policy

At Vietnam Medical Assist (VMA), we are committed to providing transparent and fair refund policies for all healthcare coordination services. Please read the following terms before booking your package.

1. General Policy

• Cancellation and refund requests must be submitted in writing via email to vietnammedicalassist@gmail.com.
• Approved refunds will be returned using the original payment method whenever possible.
• Refund processing normally takes 7–14 business days, depending on your payment provider.

2. Pre-Consultation Package

• Full refund if your online consultation has not yet been confirmed.
• Once the specialist consultation has been confirmed or completed, the service becomes non-refundable.
• If VMA is unable to arrange the consultation within the agreed timeframe, a 100% refund will be provided.

3. Starter, Standard & Premium Packages

Because every healthcare journey is personalized, preparation begins shortly after your booking is confirmed.

Cancellation more than 7 days before your scheduled service

70% refund

Any third-party costs already incurred on your behalf will be deducted.

Cancellation 3–7 days before your scheduled service

50% refund

Cancellation within 72 hours

No refund, as healthcare coordination and scheduling activities have already been completed.

4. Services Already Delivered

The following services are considered completed once provided and are non-refundable:

• Healthcare planning
• Medical record review
• Appointment scheduling
• Healthcare coordination
• Interpreter booking
• Transportation coordination
• Consultation coordination
• Any confirmed third-party bookings

5. Hospital & Medical Fees

Vietnam Medical Assist is a healthcare coordination service and does not charge hospital consultation or treatment fees.

Payments made directly to hospitals, doctors, laboratories, or other healthcare providers are subject to each provider’s own refund policy.

6. Rescheduling

Whenever possible, we are happy to help reschedule your services.

Please notify us at least 72 hours in advance.

Rescheduling is subject to:

• Hospital availability
• Doctor availability
• Interpreter availability
• Transportation availability

Additional charges may apply if third-party suppliers charge modification fees.

7. No-Show Policy

If a client fails to attend a confirmed appointment or scheduled service without prior notice, the coordination service will be considered delivered and is non-refundable.

8. Force Majeure

Neither VMA nor the client shall be liable for delays or cancellations caused by events beyond reasonable control, including natural disasters, severe weather, government restrictions, public health emergencies, or transportation disruptions.

When possible, VMA will assist in rescheduling services.

9. Contact Us

If you need to cancel, modify, or discuss your booking, please contact our healthcare coordinators.

Email: vietnammedicalassist@gmail.com

Hotline / WhatsApp: +84 399 161 166