Vietnam Medical Assist (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
When you visit our website or use our services, we may collect:
Personal details: Full name, email address, phone/WhatsApp number, country of residence.
Medical information: Health history, symptoms, and medical files you choose to upload (PDF, JPG, etc.).
Travel information: Passport details (for visa support), arrival dates, and accommodation requests.
Technical data: IP address, browser type, and device information (for website analytics).
We use the collected data to:
Arrange medical consultations and coordinate hospital appointments.
Provide travel-related services such as visa, airport fast-track, and transfers.
Translate and communicate your medical information to partner doctors/hospitals.
Respond to your inquiries and provide customer support.
Improve our website, services, and user experience.
We only share your data with:
Partner hospitals and doctors (for medical consultation and treatment planning).
Trusted service providers (visa agents, transport companies, interpreters) as needed for your package.
Legal authorities if required by law.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We implement appropriate security measures to protect your personal and medical information from unauthorized access, disclosure, or misuse. However, no online transmission or storage system is 100% secure.
We keep your information only as long as necessary to provide our services and comply with legal requirements. You may request deletion of your personal data at any time by contacting us.
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Request corrections or updates to your information.
Request deletion of your data.
Withdraw consent for processing.
To exercise these rights, please contact us at vietnammedicalassist@gmail.com.
Our website may use cookies to enhance your browsing experience and collect anonymous analytics. You can disable cookies in your browser settings.
As we serve international patients, your personal data may be transferred to Vietnam and shared with local hospitals or partners. By using our services, you consent to such transfers.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last updated” date revised.
If you have any questions or concerns about this Privacy Policy, please contact us:
Hotline / WhatsApp: +84 399161166
Address: Office 01, 9th Floor, Pearl Plaza Building, 561A Dien Bien Phu Street, Thanh My Tay Ward, Ho Chi Minh City
