Privacy Policy

Effective Date: January 1, 2025

Vietnam Medical Assist (“VMA”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website or healthcare coordination services.

1. Information We Collect

Depending on the services you request, we may collect:

Personal Information

• Full name
• Nationality
• Date of birth
• Passport or identification details (if required for coordination)
• Phone number
• Email address
• Emergency contact information

Medical Information

• Medical history
• Symptoms and diagnosis
• Medical reports and imaging
• Laboratory results
• Current medications
• Healthcare preferences

Booking Information

• Selected healthcare package
• Appointment requests
• Travel dates (if applicable)
• Accommodation preferences
• Transportation requests

Website Information

• IP address
• Browser type
• Device information
• Cookies
• Website usage analytics

2. How We Use Your Information

We use your information to:

• Coordinate healthcare services
• Arrange hospital and specialist appointments
• Review medical documents
• Schedule online consultations
• Coordinate interpreter services
• Arrange transportation when requested
• Respond to inquiries
• Process payments
• Improve our website and services
• Comply with applicable legal obligations

3. Sharing Your Information

We only share information necessary to provide our services.

Your information may be shared with:

• Hospitals and healthcare providers
• Licensed doctors and specialists
• Medical interpreters
• Transportation providers
• Payment service providers
• Government authorities when legally required

We never sell your personal or medical information to third parties.

4. Medical Confidentiality

Medical information is treated as confidential.

Access is limited to authorized VMA coordinators and trusted service partners directly involved in coordinating your healthcare journey.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.

While no online system can guarantee absolute security, we continually work to safeguard your information.

6. Data Retention

We retain personal information only for as long as necessary to:

• Deliver healthcare coordination services
• Maintain service records
• Meet legal or regulatory requirements
• Resolve disputes or service-related issues

Information that is no longer required is securely deleted or anonymized.

7. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your records
• Request deletion of your personal data (where legally permitted)
• Withdraw consent for future processing

Requests may be submitted by email.

8. Cookies

Our website uses cookies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings.

9. Third-Party Websites

Our website may contain links to hospitals or other third-party websites.

Vietnam Medical Assist is not responsible for the privacy practices or content of external websites.

10. Children’s Privacy

Our services are intended for patients of all ages.

When services involve minors, personal information should be submitted by a parent, legal guardian, or authorized representative.

11. Changes to This Policy

We may update this Privacy Policy periodically.

Any revisions will be published on this page with the updated effective date.

12. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us.

Vietnam Medical Assist

Email: vietnammedicalassist@gmail.com

Hotline / WhatsApp: +84 399 161 166

Office: Office 01, 9th Floor, Pearl Plaza Building, 561A Dien Bien Phu Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam